Questions answered by our founders

Yes, at House of Tobias, we require you to create an account in order to place an order. By creating an account, you will have access to a range of benefits and features that enhance your shopping experience with us.

If you have forgotten your password, request a link to reset it or follow the ‘Forgotten password?’ link on the ‘Sign in’ page.

If you still encounter any difficulties or have further questions, please don't hesitate to contact our customer support team. We're here to assist you and ensure a smooth and secure password recovery process.

At House of Tobias, we understand the importance of finding the perfect fit for your furry friend. To help you determine the right size for your pet, we provide detailed size charts and measurements for each product on our website.

To ensure accuracy, we recommend measuring your pet before making a purchase. Here's a step-by-step guide to measuring your pet:

Neck: Measure the circumference of your pet's neck, where the collar would typically sit.

Chest: Measure the widest part of your pet's chest, typically right behind the front legs.

Length: Measure the length of your pet's back from the base of the neck to the base of the tail.

Weight: If applicable, note down your pet's weight as it can also be a helpful indicator for sizing.

Once you have your pet's measurements, compare them to the specific size chart provided on the product page. Each product may have its own unique sizing, It's generally better to select a slightly larger size if your pet's measurements fall between two sizes. Please refer to the corresponding size chart for accurate measurements.

If you're unsure or need further assistance, our knowledgeable customer service team is always here to help. Feel free to reach out to us with your pet's measurements, and we'll be more than happy to recommend the appropriate size based on the specific product you're interested in.

Remember, finding the right size ensures the comfort and well-being and safety of your pet, allowing them to move and play with ease while looking stylish in their new House of Tobias attire.

Once you have your pet's measurements, compare them to the specific size chart provided here

We understand the importance of finding a collar that can accommodate your dog's growth and provide long-lasting use. While it may be tempting to purchase a single collar to last throughout your dog's growth stages, it is generally recommended to adjust or replace the collar as your dog grows. Puppies and fully grown dogs have different needs. Here's why.

Proper Fit: Dogs go through various growth stages, and their neck size can change significantly during this time. It is crucial to ensure that the collar fits properly to avoid discomfort or potential safety risks. A collar that is too loose may slip off, while one that is too tight can cause discomfort or restrict your dog's breathing and course damage to your dogs coat.

Safety Considerations: Different sizes and breeds of dogs have unique needs and requirements. A collar designed specifically for a puppy may not provide adequate support or durability for a fully grown dog. For example, puppies tend to have more delicate necks and may benefit from lightweight with suede backing for extra comfort, whereas adult dogs may require sturdier options to accommodate their size and strength.

Style and Functionality: As your dog grows, you might want to consider different collar styles or features based on their specific needs. For example, a puppy may benefit from a lightweight collar and a training Harness. While an adult dog might require a collar with stronger hardware for better control.

We recommend investing in a suitable collar for your puppy's current size and needs. As your dog grows, regularly assess the fit and comfort of the collar. If needed, transition to an appropriately sized collar to ensure your dog's well-being and safety. This approach allows you to provide the best possible care for your furry friend at each stage of their growth.

"We recommend measuring your dog's neck circumference and consulting our size guide to determine the appropriate size for your dog. Our size guide provides measurements and recommendations based on the collar's adjustable range, allowing you to make an informed decision. "

At House of Tobias, we offer a wide range of high-quality collars designed to cater to different sizes, breeds, and stages of a dog's life. Feel free to explore our collection and choose the perfect collar for your beloved pet.

If you have any further questions or need assistance in selecting the right collar for your dog, our customer support team is always available to help.

We occasionally offer free shipping promotions to provide added value to our customers. These promotions may vary in terms of availability and eligibility criteria. We understand that shipping costs can be a concern, and we strive to make your shopping experience as enjoyable and affordable as possible.

To stay updated on our current promotions, including free shipping offers, we recommend visiting our website regularly or signing up for our newsletter. Our newsletter subscribers receive exclusive access to the latest promotions, discounts, and special offers, including any free shipping opportunities that may be available.

Please note that free shipping promotions may have certain conditions, such as minimum order value or specific geographical restrictions. The details and terms of each promotion will be clearly communicated during the promotion period. We continuously strive to enhance your shopping experience at House of Tobias.

We understand that sometimes changes are necessary after placing an order. We'll do our best to accommodate your request, depending on the status of your order. Please note that we are unable to add an item to an existing order.

If you need to make any amendments or cancel an item from your order, we recommend contacting our Customer Care Team as soon as possible. They will be able to assist you with your request and provide guidance on the next steps.

We value your satisfaction and want to ensure that your shopping experience with us is convenient and enjoyable. If you have any further questions or concerns, please don't hesitate to reach out to our Customer Care Team. We're here to help!