Returns & Exchanges

At House of Tobias, we want you to be completely satisfied with your purchase. If for any reason you are not, we're here to help.

Exchanges

If you would like to exchange an item for a different size, colour or variation, please contact us within 14 days of receiving your order.

All exchanges are subject to stock availability.

Returns

You may return eligible items within 14 days of receiving your order.

To be eligible for a return, items must be:

• Unused, unworn and unwashed.

• In their original condition.

• Returned with all original tags, packaging and accessories.

• Returned in a resaleable condition.

Unless an item is faulty or supplied incorrectly, customers are responsible for the cost of returning the item. We recommend using a tracked delivery service, as House of Tobias cannot accept responsibility for items lost during transit.

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible at contact@houseoftobias.com.

We may ask you to provide photographs or additional information to help us assess the issue. Where appropriate, we will offer a replacement, exchange or full refund.

Refunds

Once your return has been received and inspected, any approved refund will be processed within 14 days and credited to your original payment method.

Please note that original delivery charges are non-refundable unless the return is due to our error or the item is faulty.

Non-Returnable Items

For hygiene reasons, underwear cannot be returned unless it is faulty or supplied incorrectly.

Bespoke, personalised and made-to-order products cannot be returned or exchanged unless they are faulty or do not match the agreed specification.

Need Assistance?

If you have any questions about returning or exchanging an item, please contact us at contact@houseoftobias.com. A member of the House of Tobias team will be happy to assist you.