shipping

At House of Tobias, we strive to provide efficient and reliable shipping services for our customers. Please review our shipping policy below:

Processing Time: We aim to process all orders within 48 hours (excluding weekends and holidays) from the time of order placement. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.

Shipping Methods: For customers in the UK, we offer next day delivery services. Once your order has been processed, it will be shipped using a reputable courier service. You will receive a tracking number via email, which you can use to monitor the status of your shipment.

Delivery Time: Next day delivery is applicable for orders within the UK. However, please note that delivery times for overseas orders may vary. Factors such as customs clearance, local postal services, and geographical distance can affect delivery times. We recommend referring to your tracking number for the most up-to-date delivery information.

Shipping Costs: Shipping costs will be calculated based on the weight, size, and destination of your order. The applicable shipping charges will be displayed during the checkout process. We may offer free shipping promotions from time to time, and details will be provided accordingly.

Order Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the courier's website. Please allow a few hours for the tracking information to be updated after receiving the tracking number.

Order Issues: If you encounter any issues with your order, such as delayed delivery or lost packages, please contact our customer support team. We will work diligently to resolve any problems and provide you with a satisfactory solution.

Address Accuracy: It is crucial to provide accurate and complete shipping information at the time of order placement. House of Tobias will not be responsible for any delays or additional costs resulting from incorrect or incomplete address details provided by the customer.

If you have any further questions or require assistance regarding our shipping policy, please contact our customer support team. We are here to help and ensure a smooth and pleasant shopping experience.